Privacy Policy

Introduction

SolarTech UK Limited ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you have questions about our privacy practices, contact us at privacy@solartech-uk.co.uk.

Information We Collect

Personal Information You Provide

• Contact information (name, email address, phone number, address, postcode)
• Property information (type, size, roof orientation)
• Energy usage data (current bills, annual consumption)
• Financial information for quotes and financing
• Communication preferences and inquiry details

Automatically Collected Information

• Browser type and IP address
• Pages visited and time spent on site
• Device information and operating system
• Referral source and analytics data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Providing quotes and solar system recommendations
• Processing and fulfilling your orders and requests
• Communicating with you about your inquiry or installation
• Improving our website and customer service
• Sending marketing communications (with your consent)
• Analyzing trends and improving our services
• Compliance with legal obligations
• Detecting and preventing fraudulent activities

Legal Basis for Processing (UK GDPR)

Under UK GDPR Article 6, we process your personal data based on:

• Consent: When you submit a contact form or subscribe to communications
• Contract: When processing information necessary to provide services
• Legal obligation: When required by UK law or regulations
• Legitimate interest: For marketing, analytics, and fraud prevention

Who We Share Your Data With

We may share your personal information with:

• Installation Partners: To complete solar installations
• Financing Partners: For loan and financing options
• Insurance Providers: For installation and equipment coverage
• Service Providers: Cloud providers, email services, analytics tools
• Legal/Government Bodies: When required by law

We never sell your personal data to third parties for marketing purposes. We use standard Data Processing Agreements with all service providers.

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest (SSL/TLS certificates)
• Restricted access to personal data by authorized personnel only
• Regular security audits and vulnerability assessments
• Employee data protection training and confidentiality agreements
• Incident response procedures for any data breaches

While we implement strong security measures, no online transmission is completely secure. We encourage you to protect your account information.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access

Request a copy of your personal data we hold. We will provide this within 30 days.

Right to Rectification

Correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data (subject to certain exceptions).

Right to Restrict Processing

Limit how we use your data while we investigate your concerns.

Right to Data Portability

Receive your data in a structured, portable format.

Right to Object

Opt-out of marketing communications and certain processing activities.

Right to Lodge a Complaint

File a complaint with the ICO (Information Commissioner's Office).

Data Retention

We retain your personal data only as long as necessary:

• Quote Inquiries: 2 years (for follow-up and business analysis)
• Customer Records: 7 years (for warranty and maintenance)
• Marketing Communications: Until you unsubscribe
• Website Analytics: 26 months (standard retention period)
• Legal/Compliance: As required by UK law

Cookies & Tracking Technologies

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for site functionality
• Analytics Cookies: Track site performance and user behavior
• Marketing Cookies: Enable personalized marketing (with consent)

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Children's Privacy

Our website and services are not directed to individuals under 13. We do not knowingly collect personal data from children under 13. If we become aware of such collection, we will delete the data promptly.

Contact Us

For privacy-related inquiries, contact:

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or through a prominent notice on our website. Your continued use of our services constitutes acceptance of updated terms.